Frequently Asked Questions
1. What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unused, unopened, and in their original packaging. Please retain your receipt or proof of purchase. For detailed information, refer to our Return and Refund Policy.
2. How can I contact customer service?
For any questions or concerns, please email us at tarulis@outlook.com. Our team is here to assist you.
3. Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times vary depending on your location. Details are available during checkout. For detailed information, you can also check our Shipping Policy.
4. What payment methods do you accept?
We accept various payment methods, including major credit cards and PayPal, to ensure a secure and convenient shopping experience.
5. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking details. You can use this information to monitor your delivery status.
6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at tarulis@outlook.com. We will assist you in resolving the issue promptly.
7. How do I place an order?
Browse our online store, add desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
8. Are your products eco-friendly?
We strive to offer products that are environmentally friendly. Specific product details regarding materials and sustainability can be found in the product descriptions.